OTJ Help Center

Find answers to the most common questions about setting up and using your OTJ Wi-Fi digital photo frame. If you can’t find what you need here, contact us and we’ll help.

Setup & Wi-Fi

My frame won’t connect to Wi-Fi

• Make sure you’re connecting to a 2.4GHz or 5GHz network (the OTJ Frame supports both)
• Double-check your Wi-Fi password — passwords are case-sensitive
• Move the frame closer to your router during setup, then reposition it once connected
• Restart your router and try again
• If your network name contains special characters, try connecting to a hotspot temporarily to confirm the frame is working

The frame is stuck on the setup screen

• Hold the power button for 10 seconds to restart the frame
• If it persists, perform a factory reset from Settings → Reset Device

Frameo App & Photo Sharing

How do I add someone to send photos to my frame?

On the frame, go to Settings → Add Friend. A unique code will appear. Share that code with the person you want to invite. They open the Frameo app, tap the “+” button, enter the code, and they’re connected.

Photos aren’t appearing on the frame

• Check that the frame is connected to Wi-Fi (look for the Wi-Fi icon on screen)
• Ask the sender to confirm their Frameo app shows the photo as “Sent” not “Pending”
• Restart the frame by holding the power button for 5 seconds, then power back on
• Check that the sender’s pairing code hasn’t been removed from your frame’s friend list

How do I remove someone from sending photos?

On the frame, go to Settings → Friends. Tap the person’s name and select Remove. They will no longer be able to send photos to your frame.

Can I delete photos from the frame?

Yes. Tap and hold any photo on the frame’s touchscreen to bring up options including Delete. You can also manage and delete photos in bulk from Settings.

Display & Slideshow

How do I change the slideshow speed?

Go to Settings → Slideshow on the frame. You can adjust the time each photo is displayed, set transition effects, and control the order photos appear.

The screen looks dim or dark

• Go to Settings → Display and increase the brightness
• Check if Sleep Mode is enabled — the frame may be set to turn off during certain hours

Warranty & Orders

What does the warranty cover?

Your OTJ Frame includes a 1-year limited warranty covering manufacturing defects. See the full details on our Warranty page.

I bought my frame on Amazon — how do I get support?

For order issues (missing items, returns, shipping), please use the Amazon messaging system on your order page — this is the fastest route. For product and technical support, use the contact form on this site.

Still stuck? Contact our support team and we’ll get back to you as quickly as possible.